Frequently Asked Questions
Everything you need to know about your open-source hardware orders
Do you ship internationally?
Yes, we ship to most countries worldwide from our distribution centers. Shipping costs and delivery times vary based on your location and the selected carrier at checkout.
Are your products genuine Arduino boards?
Absolutely. All products sold on our official store are 100% authentic Arduino boards, manufactured to the highest quality standards to ensure reliability for your projects.
What is your return policy for electronics?
We offer a 30-day return policy for items in their original packaging. Please note that boards that have been soldered or permanently modified cannot be returned unless they are found to have a manufacturing defect.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your shipping region.
Do you offer technical support for my project?
While we provide extensive documentation, tutorials, and community forums for all our products, our store support team focuses on order-related inquiries. For technical troubleshooting, we recommend visiting the Arduino Forum.
Can I cancel or modify my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can request a cancellation within one hour of placement; after that, the order may have already entered the shipping process.